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What Governs Your Account on bagi

These terms set out what you agree to when you open and use your bagi account. Access and eligibility depend on your local law and the regions where bagi operates — if you are unsure whether the platform is available to you, check with…

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bagi What Governs Your Account on bagi
DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Data

Account security and data handling are not afterthoughts — they are built into how bagi operates every day. When you deposit via bKash, Nagad, or Rocket, the transaction uses the cashier flow and your wallet PIN; we do not store your mobile banking credentials on our servers. Your account data is held for as long as your account is active and for the period required by applicable financial record-keeping rules after closure.

Data Retention

We keep your account records for the period required by applicable rules. After that window, personal data is deleted or anonymised on a rolling basis.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how the lobby is used. You can manage cookie preferences from your browser settings.

Account Access

Two-factor verification via OTP to your registered mobile number protects your login. If your number changes, update it through the account settings page before the old number is deactivated.

Data Requests

You can request a copy of your personal data or ask for corrections by contacting support via email. We process these requests within the period set by applicable data rules.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about how these terms apply to your account — including data requests, account closures, or a dispute about a transaction processed through bKash, Nagad, or Rocket — our support team handles policy queries directly. Players in Dhaka typically get a response within the same session via live chat. For formal written requests, email is the right channel.

Team online

Live Chat

Open the chat widget from your account dashboard to reach the support team for policy and account questions in real time.

Email Support

Send formal data or account requests to our support email address, listed in your account settings under the help section.

Account Dashboard

Your account settings panel shows your registered details, linked wallet numbers, and the option to request account changes or closure.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data handling, and eligibility. If yours is not here, live chat or email support can help.

Access and eligibility depend on your local law and the eligible regions we serve. We do not confirm or deny legality for specific locations — check your local regulations before registering.

Submit a written request via email or through the account dashboard. We will close the account, process any pending bKash, Nagad, or Rocket withdrawals, and then handle data deletion per applicable rules.

We post updates here before they take effect. For changes that affect how funds are held or paid out, we notify you through your registered contact in advance of the effective date.

If you move to a jurisdiction where the platform is not eligible, you should contact support to withdraw your balance and close your account before restrictions apply.

We do not store your bKash, Nagad, or Rocket PIN or wallet credentials. Transactions go through the cashier flow only, and your mobile number is protected by OTP verification on login.

Contact support immediately via live chat so the team can freeze your account and begin an investigation. Follow up with an email if you need a formal record of the report.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.